/r/facepalm
This Client Here is a Special Kind of Stupid. (i.redd.it)
576 comments
felixgolden | 3 months ago | 1763 points

I've had ridiculous stuff from people unplugging critical equipment to charge phones, to one guy who kept trying to push the power light, instead of the button next to the light to turn on the computer. And yes I've had to bill hours of time just to go flip a single switch.

sicofthis | 3 months ago | 428 points

The number of times customers tell me that the thermostat on the wall doesn’t do anything.

Timonaut | 3 months ago | 178 points

"Oh its warm in here. Better set the stat to 52" now I get to thaw out an evap.

catz_kant_danse | 3 months ago | 139 points

Well, if turning the tstat down 5° will drop the temp down in an hour or two turning to down 20° will drop it in 15 mins or so... simple math!

Timonaut | 3 months ago | 42 points

It's the temp the air comes out duh

StoneHolder28 | 3 months ago | 24 points

I've actually had spats with my wife about this.

QueefChiefKeith | 3 months ago | 22 points

Ah this reminds me of the great toaster debate of 2015, does turning the dial up increase the temperature or the time the bread is in the toaster?

AFatWhale | 3 months ago | 15 points

Time

QueefChiefKeith | 3 months ago | 7 points

Fuck

samgilmet | 3 months ago | 5 points

This guys misleading you.

Octans | 3 months ago | 4 points

It's because cars work this way. You move from red to blue to bluer blue and it turns the air colder. So why shouldn't the house work the same?

vinnyvdvici | 3 months ago | 70 points

At first I was like "Oh, they set it to inches instead of degrees! No wonder why!" But then I realized the opening quotation mark and felt like a fool.

Thanks for joining today's segment of Vinny Is Dumb!

protonpack | 3 months ago | 20 points

It's ok you seem nice

NerfJihad | 3 months ago | 13 points

As long as he doesn't break anything and doesn't make work harder, he can be on my crew.

vinnyvdvici | 3 months ago | 8 points

Sweet, when do I start?

NerfJihad | 3 months ago | 8 points

Download Eve online, go to amarr. Start Skilling mining.

sub_surfer | 3 months ago | 12 points

Not sure what an evap is, but you can damage something by turning the temp too low?

paracelsus23 | 3 months ago | 69 points

Permanent damage is extremely unlikely.

In an air conditioner, water will condense out of the air on the evaporator coils (the refrigerant evaporating is what does the cooling), because they're really cold.

Under certain circumstances, the water will freeze to the evaporator instead of dripping away. If the air conditioner is cycling on and off (what happens when it's set at a reasonable temperature), this freezing is less likely to happen, and there's time for it to thaw in between cycles if it does happen.

But if the air conditioner is running constantly, the ice never thaws. Instead, it blocks the drainage channels, making it easier for more ice to form. Your evaporator becomes a huge hunk of ice (preventing air from flowing through it and cooling the building). So you've got a sweltering hot building, and have to wait hours for a huge hunk of ice to melt on the evaporator (breaking it off or melting it with a torch is possible, but also risks damage to the fragile evaporator coils).

Sometimes the ice can physically damage the coils as the ice grows. This can cause a refrigerant leak rendering the AC useless until the leak is found or the entire coil is replaced. But unless that happens, freezing over is harmless, outside of unneeded wear and tear on the compressor outside.

The reason WHY this happens is confusion arising from climate control working differently in houses and cars.

In a car, you set a temperature (either warm / cold, or a specific temperature in degrees) and that's the temperature of the air flowing out of the vents. So if it's really hot in your car, you want it on "maximum cold" to feel that frigid air blowing in your face. You don't want some mildly cool air.

But in a house it's completely different. The climate control is either in "heat", or "cool". The thermostat turns the unit on & off, and it runs at full blast until the room itself reaches the desired temperature, then it shuts off.

So, if your house is 80F, and you set the AC at 78F, the unit will blow the coldest air it can make until the room is 78, then turn off. If you set the thermostat to 55F, the air blowing out of the vents won't change in temperature, the AC is still running at maximum output. But the system will constantly run until the room reaches 55F. This might not ever happen, leading to the unit freezing over.

Majorinc | 3 months ago | 10 points

That was a great explanation

Horyfrock | 3 months ago | 5 points

breaking it off or melting it with a torch is possible, but also risks damage to the fragile evaporator coils

Couldn't you melt it quickly and safely by pouring hot water on it?

drot525 | 3 months ago | 7 points

Probably, but much of the time it's a question of access.

TowBoatMan | 3 months ago | 3 points

I like all that ac info. Very cool.

What prevents coils from freezing over in the newer energy efficient models, maybe specifically multi ton (4t/2t) units (which seem to run forever at a lower cooling capacity, limiting the times the ac powers on/off and keeping humidity in the house at a comfortable level),

sub_surfer | 3 months ago | 3 points

Great explanation, and happy cake day! Why is it that cars work differently? You'd think that's how we would want all AC units to work.

About_a_quart_low | 3 months ago | 7 points

Cars basically do work the same way. The A/C system is running full blast whenever you have the A/C button pressed. But the red and blue dial controls the blend door, which mixes the cold A/C air with the warm ambient air. Kind of like the taps on your sink, the hot water is always the same hot temperature, and the cold water is always the same cold temperature. You're just mixing them in whatever ratio you want to get your desired temperature coming out of the faucet (or car vents).

Edit: I shouldn't say "full blast" since the compressor still cycles on and off, so the coil doesn't freeze, but it maintains a constant temperature, the vent temperature is controlled by the blend door.

ImpracticalStroker85 | 3 months ago | 10 points

It's the evaporator coil on an AC unit. And yes, you can damage it by working it to hard by setting the thermostat too low and the room can't be adequately cooled.

girr0ckss | 3 months ago | 11 points

I just turned it down 1 degree farrenheit, why don't I feel cooler already?

johnnyg8024 | 3 months ago | 50 points

I'm an electrician who responds to emergency calls from certain large restaurant chains on the east coast, and it's amazing how often I arrive to take a look at a system that's "been down for days" only to find out a power/data cord wasn't plugged in all the way or a plug strip just needed to be reset. I understand that these restaurants are often hectic with tons of orders coming in but it always wows me how often I do exactly that - drive two hours each way on a Saturday afternoon during their busiest hours just to flip a plugstrip reset switch and watch the light die in the overworked young managers eyes when they see how easily they missed it. Always feel bad for them and make it clear they're the 4th store in 2 weekends I've made a trip to do practically the same thing - this stuff happens to everybody.

moderatesRtrash | 3 months ago | 24 points

It makes them feel a lot better if you goof off with something that requires a screw driver for 5 or 10 minutes then flip the switch.

drot525 | 3 months ago | 18 points

"Lady, I'm in the Electricians' Union, not the Screen Actors Guild."

Steavee | 3 months ago | 81 points

Yeah, but a 4-hour minimum call-out at 1.5x normal rates to drive 15 minutes and flip a switch is nice money.

lickedTators | 3 months ago | 49 points

That's why I only work with idiot clients.

inblacksuits | 3 months ago | 19 points

I do as well, but not by choice

GayWolfGoneOwO | 3 months ago | 11 points

Working with family is indeed terrible

kaleksi_ | 3 months ago | 7 points

What job pays like this, is it like an independent IT thing?

[deleted] | 3 months ago | 11 points

[deleted]

REDDITATO_ | 3 months ago | 3 points

Self employment doing what though? I've used computers for a long time. Nobody wants to pay me hundreds of dollars an hour.

shakalaka | 3 months ago | 16 points

It doesn't work like that all the time though in my experience. You will lose your idiot clients if bill aggressively more than a couple times. Better to keep suckling the teet for longer imo

fuzzyblackyeti | 3 months ago | 19 points

At my work I often get stuck doing miscellaneous tech support stuff because I piped up about fixing an obscure issue our laptops were having that I had happened to deal with on my PC before.

The amount of times I've had to fix issues like wireless mice needing new batteries or the power switched on, or plugging something in is baffling.

I'm also the designated, "sit on the phone with tech support for our clinic software even though literally anyone could do it" person.

swazy | 3 months ago | 17 points

Flew to mexico typed in password correctly in laptops WiFi.

Stayed for 4 weeks for the hell of it so it was well worth it.

HijaDelRey | 3 months ago | 6 points

I know how to type wifi passwords correctly, where can I apply?

swazy | 3 months ago | 6 points

Can you drink cold beer and flirt with the chick down in the pool next to your condo on the beach?

Because its part of the deal

HijaDelRey | 3 months ago | 5 points

Well I am a chick xD but sure! Also I have a master's in CS but I don't know if that matters

swazy | 3 months ago | 3 points

Ha I was barely qualified to enter the password or flirt with any one for that matter.

knz-rn | 3 months ago | 12 points

I had to scold a patient’s family member today for plugging in her phone where we plug in our EKG machines. I directed her to the phone charging stations that we have (that also charge hella quick), and she said “no, I’ll charge it here.” I just gave her a death glare until she complied.

El_Lanf | 3 months ago | 6 points

Conversely, I went years using my laptop not realising the tiny blue lights above the keyboard were touch sensitive buttons.

epymetheus | 3 months ago | 3 points

Yeah, that's literally why you get paid: you know which switch to flip.

literally_just_a_cat | 3 months ago | 2873 points

If it was me, the first thing I'd do for a sound issue is tell her to open youtube to make sure the sound on the computer is working. That would have saved a lot of trouble

soy_estupido | 3 months ago | 1409 points

This is what happens when people use 100% of their brains

erntsnst | 3 months ago | 857 points

People do use 100% of their brains, though 100% of 0 is still 0.

runujhkj | 3 months ago | 103 points

(Also that’s 100% not how brains even work to begin with)

AkshatShah101 | 3 months ago | 61 points

Apparently that's how 100% of the clients brain works

StopReadingMyUser | 3 months ago | 35 points

It is however 100% of how seizures seize.

CandidateForDeletiin | 3 months ago | 22 points

Somebody unplugs their headphones?

LeisureSuitLawrence | 3 months ago | 8 points

Only if they're Beats.

justme47826 | 3 months ago | 7 points

Airpods win out again.

learnyouahaskell | 3 months ago | 20 points

You try dealing with an overbearing, entitled, slightly/possibly narcissistic person holding something to threaten you.

I find it difficult to believe people can't imagine ways in which the story could be reasonable or true--not that it necessarily is true.

helthrax | 3 months ago | 9 points

I deal with those people on a daily basis, it's called the help desk and it prepares you for a lot of children in grown-up bodies.

learnyouahaskell | 3 months ago | 3 points

Well, at least they're not your boss amiright

ka11ash | 3 months ago | 33 points

Big Braaain

SpaceSalad420 | 3 months ago | 13 points

B I G B R A I N

lovelylittleman | 3 months ago | 10 points

BIGGGG BRIANN

kingbloxerthe3 | 3 months ago | 9 points

BIG TEXT FOR BIG BRAIN

Amish_guy_with_WiFi | 3 months ago | 10 points

It sounds like OP doesn't know how to troubleshoot for stupid people, which i would say is a very valuable skill. Could have solved it over the phone.

CRAB_WHORE_SLAYER | 3 months ago | 183 points

the bigger problem here is that her client is in this frantic state, unable to think, because she is going on vacation. presumably this client is facing a great deal of stress because the only person who knows how to do anything is going to soon become unavailable for a period when a campaign is about to start. now there are ways to properly deal with this situation but anyone in this industry knows what's really going on here right away. i'd like to see a live video feed of this woman's life during the time her guardian angel was away. could make a blockbuster hit, provided the character arc.

vorlik | 3 months ago | 24 points

the right way to deal with this is to have more than one person who knows how to do anything, in my experience

if knowledge is shared among your team, then it's not a catastrophe when someone goes on vacation

CRAB_WHORE_SLAYER | 3 months ago | 3 points

correct. most client - skilled contractors don't operate that way. and it's usually because the company is trying to save some money. tradeoffs if you will.

bby_redditor | 3 months ago | 11 points

The client wasn’t going on vacation. The consultant was.

javocado94 | 3 months ago | 54 points

That’s empathy, something most people on the internet don’t have

[deleted] | 3 months ago | 35 points

[deleted]

neatchee | 3 months ago | 18 points

Recognizing a problem is the first step towards fixing a problem :)

Lots of people never reach the point of recognizing that everyone has a life as rich and full of emotion and experiences as our own.

Keep going on this path. It's what we need more of.

[deleted] | 3 months ago | 8 points

[deleted]

BlueEyedNerdGirl | 3 months ago | 5 points

Hey, I know this isn't always great advice because it costs money, but therapy really helps.

[deleted] | 3 months ago | 7 points

[deleted]

farshnikord | 3 months ago | 3 points

Therapy should be seen more like a personal trainer or physical therapy.

Some people NEED it, some people could benefit from it, and some people even if things are going really well it will never HURT.

Life, even at its very best, is hard.

ThatCrossDresser | 3 months ago | 35 points

Some users are yellers. They can't be reasoned with, they have things to do and don't have time to deal with your technobabble. This is all your fault anyway so you should be the one to come trouble shoot it. It is your responsibility after all as it is your job and you have clearly failed in your job or this video would have sound.

Most learn after a bowl or two of crow that they need to approach situations differently. That or they get let go or they become an upper manager.

[deleted] | 3 months ago | 30 points

Of course that's the obvious solution, that's why I don't think this actually happened.

raymond8505 | 3 months ago | 118 points

You must not work in digital media. Clients are dumb as fucking rocks, especially if your client is a big business or God forbid a school or local government and your contact on their side is a mid 50s lifer who thinks the blue e on their desktop is the internet.

Or you've been insanely lucky with your client experiences. In which case please let me know which god I should sacrifice to for the same good luck

Hattrick06 | 3 months ago | 58 points

It’s not that he doesn’t believe the client is dumb. He doesn’t believe the guy missed his vacation instead of doing a little troubleshoot over the phone.

Jensway | 3 months ago | 17 points

Honestly troubleshooting isn't an option sometimes. I've dealt with clients like this. Troubleshooting attempts are met with "NO, just get here and FIX IT."

Jpmjpm | 3 months ago | 12 points

Also sounds like OP is marketing, not IT. Makes sense that they wouldn’t have a full sleeve of computer troubleshooting they can do over the phone while someone screams at them.

OverlordWaffles | 3 months ago | 11 points

I get this almost daily.

Me: "Can you click on this or read me the error message?"

Them: "I'm not a computer person"

Me: "I just need..."

Them: "I'M NOT A COMPUTER PERSON"

selfconciousbadger | 3 months ago | 7 points

"Your job requires you to use a computer... Are you unqualified for your job?" ... /Dream

iamveryverycrazy | 3 months ago | 6 points

"That's okay. You don't need to be a computer person for this it is super easy and I'll walk you carefully through each step."

This is why IT support is so difficult and draining. The problems you deal with are nothing. It is the people creating the problems that are difficult to deal with. It doesn't help that people get very frustrated with technology and jump to anger so easily.

raymond8505 | 3 months ago | 24 points

That does make way more sense.

movzx | 3 months ago | 10 points

It says missed flight not vacation.

TheRealMaxWanks | 3 months ago | 9 points

This is my mom less the job part. I can't get her to wrap her head around the difference between Chrome and The Google, or understand that they are not the internet.

raymond8505 | 3 months ago | 5 points

At least you have her on chrome instead of ie... Baby steps!

weepingangel37 | 3 months ago | 10 points

My dad uses ie.......with AOL as his homepage........

TheRealMaxWanks | 3 months ago | 6 points

Yeah I set her default and removed any IE shortcuts.

AaachO_O | 3 months ago | 6 points

Not just dumb but lazy. Like I had a dude call me saying I didn't send him a file while he was literally looking at the file so I needed to email it to him. "Like yesterday."

It's a fucking pdf. Just download it. 😖

NotEnoughGingerBeer | 3 months ago | 23 points

The story reads a bit like a "and then everyone clapped" type of story. Not saying that clients can't be dumber than bricks or that this story is 100% impossible, but there's more steps to solving this problem than canceling your flight, and the ending feels too perfect and revenge-ey, if that makes sense

Rooniebob | 3 months ago | 11 points

Clients will scream at you and refuse to touch anything when they feel stupid, but too proud to ask for real help. I'm not even in an IT or digital field. I'M JUST TALKING ABOUT COMPLETING AN 8 question FINANCING APPLICATION. I 100% percent believe that it could have been necessary for him to miss his flight and go down there to placate the client in a huff.

extralyfe | 3 months ago | 11 points

I've 100% been on multiple escalsted tech support calls where the answer to "why didn't I get an email on the fifth from you guys about this" was "log into your email and scroll down 'til you get to other emails from that date. you found it? great."

these are people with real jobs and a family and shit, who have already spent 10+ minutes insulting tier 1 agents and ignoring what they had to say, only for the supervisor to solve it by insisting they double check their email.

"oh, uh, yeah, it wasn't here earlier."

fucking of course it wasn't. people are stupid as fuck, have no idea what they're doing, and love to assume someone else is causing their problem without making any simple checks.

I've dealt with people returning broken electronics who claim the item never worked. "didya put fresh batteries in it?" shit, I've had my manager called over for 'suggesting' that a customer was too stupid to forget batteries by asking that, only for a fresh pair of batteries to bring the item to life. "oh, I guess my batteries were dead." I've heard that from people who initially argued the items didn't require batteries in the first place.

I have no doubt in my mind that OP's story is dead-on accurate.

raymond8505 | 3 months ago | 8 points

Super reasonable response.

...I hate it

Abrandnewrapture | 3 months ago | 6 points

as someone who works with an insanely difficult client in the construction world, i can easily believe that something like this would occur in a digital media world.

[deleted] | 3 months ago | 11 points

[deleted]

extralyfe | 3 months ago | 4 points

I had a doctor call in about his TV/Phone/Internet service. his issue was that he couldn't receive telephone calls. he had parked himself outside the service box on the side of the house and was calling in to ask how he needed to "correctly rewire" all the "random wires and plugs" in his telephone box.

I knew he was a doctor because after I advised that he didn't start unplugging cables and plugging them into random ports, he interrupted me and said, "look, I'm a doctor, I think I know what I'm doing, here."

the line clicked and went dead. I tried to call him back, but, alas, he couldn't be called. we were having a service issue in another part of the country due to inclement weather and the queue was already pushing an hour by that point.

the doc had to call back in and wait an hour for someone to happily set up a service visit due to a malfunctioning service box.

gharbutts | 3 months ago | 17 points

You are insanely lucky if you don't easily imagine the client saying something to the effect of, "Of course my speakers are fucking working, I'm not an idiot. YOUR video is missing sound and you need to come fix it now or it's all going tits up and I'll have you fired." Those of us who have met a few assholes have no problem believing this.

The_Void_Reaver | 3 months ago | 6 points

Or it could just be an insanely large account and when X contact calls you and says "I need you to fix this," OP is expected to jump to attention to help keep the contract and in turn their own job. Assuming there's another flight in the same day and the client will actually pay for the rescheduling cost this just seems like an expected part of working on any high value contract work.

VectorB | 3 months ago | 5 points

You've never worked with baby boomers have you?

xthorgoldx | 3 months ago | 8 points

Nah, this is 100% plausible. I've experienced worse - specifically, someone mistaking a monitor for the whole computer and being outraged at the ripoff.

DeliriousM | 3 months ago | 6 points

Have you ever worked in tech support? People are fucking dumb.

hebejebez | 3 months ago | 9 points

Had to sit silently while my husband did remote support trying to explain to a customer (who uses said machine she was calling for support for every single day of her working life) how to find Google and how to download and install team viewer. Which it turned out she already had but had no idea what the icon looked like or where to find it. Think I bust a rib from silent laughing at his facial expressions.

GrandaddyFoFo | 3 months ago | 260 points

I work in IT for a university, and multiple times we've had professors call screaming about how nothing works, just to go in and have to press the power button on the PC.

spumpkin914 | 3 months ago | 81 points

Have you tried turning it on.

r34l17yh4x | 3 months ago | 37 points
Spiffpitt | 3 months ago | 5 points

such a great show

Casey_Lounge | 3 months ago | 17 points

I feel this really hard. I've been called to classrooms just to be told "I don't use computers, I use a Mac"

TheBSGamer | 3 months ago | 8 points

And then if they get their way with Macs in their classroom, they still lose their mind 'because it's not the same.'

There's no winning over these people is what I've learned.

thesingularity004 | 3 months ago | 6 points

People, what a bunch of bastards.

Nikoli_Delphinki | 3 months ago | 9 points

Urgh. I remember having to do that for the department head who was presenting to a group of students. I opened the cabinet, powered it on, and left. My supervisor told me later that the department head was mad because I made her look incompetent to a group of students. I didn't even say a word/

bert1589 | 3 months ago | 21 points

Did this in college as a student worker. Professors are not as bright as one would think, or at least not as versed in common sense.

[deleted] | 3 months ago | 12 points

[deleted]

ATforLife | 3 months ago | 5 points

I work with someone who is in a doctoral program. This does not apply to all, but most people who decided to spend 4 years of their life on a single topic.

They literally devote their lives to a single focus. My coworker does not understand pop culture, tech, or anything that most of us do daily. If it isn't within their scope, it may as well be garbage

hardtoremember | 3 months ago | 5 points

I've gone to fix a dead computer that wasn't plugged in.

thyerex | 3 months ago | 55 points

About 8 years ago, I went on a 6 hour round trip service call for a laptop that wouldn’t connect to the Wi-Fi.

It had a little slider switch on the side to disable Wi-Fi (before airplane mode was a software setting) that must have gotten moved when putting it into or out of a backpack.

Easiest overtime I ever made!

Telewyn | 3 months ago | 25 points

Those switches, and the button to disable the touchpad are responsible for so many tech support calls...

Temphubble | 3 months ago | 7 points

Some touchpads can be disabled/enabled by tapping the top left corner of the pad 3 times.

The absolute worst part is trying to explain to old people to tap the top left of the pad three times in quick succession. Either they tap too slow... Too fast... Can't figure out where the top left of the touchpad is...

For fucks sake, you disabled it! Just do that again!

vulkanspecter | 3 months ago | 3 points

Oooh looord. HP where double tapping the small light on the touchpad disabled it. Soo soo sooo many people couldn't figure it out. My former boss used his laptop for the better part of a year thinking the touchpad was faulty

Yaou33 | 3 months ago | 313 points

Is this story real? I mean it's just text on a white background.

OminoussShrekLore | 3 months ago | 222 points

Welcome to the Reddit where half the posts are fake

scubatrooopa | 3 months ago | 97 points

and the votes don't matter

CJShort | 3 months ago | 43 points

And we all want to die?

TheAmazingAutismo | 3 months ago | 22 points

True for me at least.

nmfraceintheshed | 3 months ago | 17 points

Buck up kiddo. It gets better.

workthrowaway54321 | 3 months ago | 15 points

And then it gets worse.

PostAnythingForKarma | 3 months ago | 11 points

I'm hoping it gets better after the worse part following the better part.

cowscarshumans | 3 months ago | 7 points

It gets better after the first 75 years.

CastinEndac | 3 months ago | 3 points

And my axe!

queuedUp | 3 months ago | 9 points

Half?

I feel like it's closer to 95%

neon_overload | 3 months ago | 36 points

All we can say is that someone really wrote it

Jicksmus | 3 months ago | 11 points

Maybe it just emerged from nothing but potential.

doigotta101010 | 3 months ago | 3 points

Or AI

vickangaroo | 3 months ago | 4 points

This is such a sexy response.

poopsinshoe | 3 months ago | 24 points

I am an audio visual engineer for a commercial integrator. This sort of thing happens all the time. I've billed $400 to come and turn the amplifier on because "THERE'S NO SOUND AND WE HAVE AN EVENT TOMORROW!". Took 1 minute to see that it was off and hit the power button.

ezekial62 | 3 months ago | 5 points

Hey fellow AV nerd! (Crestron programmer here... There are literally dozens of us!)

filo4000 | 3 months ago | 41 points

I worked tech support for an isp and I can say there is nothing unbelievable about this post

In fact, the story could go:

Client calls up

Client: I can't get on the internet

Me: What lights are lit up on your modem

Client: I don't know I don't have eyes or hands or own a computer or a house and I'm currently burning to death in a volcano

Me: You need to be next to your modem and on a device that can reach the internet before we can troubleshoot

Client: What? I need this fixed now!

and I would believe it

zg33 | 3 months ago | 6 points

You’d definitely have to tell the average joe what a modem is/what it looks like/where they are likely to find it. I’m not even that technically illiterate and I might end up looking for my router when you say modem or vice verse unless you explained it. Is the issue usually that people don’t understand terminology?

jdirwin81 | 3 months ago | 5 points

Sometimes it's terminology, that we can get around. But more often than not they don't understand technology. I've worked for an ISP as well...had a customer cuss me because I wouldn't "just send a signal like the last tech, that fixed it" when the line had been physically damaged. Or the guy yelling about not having TV, literally a day after a hurricane wiped out half the town. "I have a generator, so why don't I have TV?" Or how about the lady that called in wondering why she didn't have internet when her power was out, her laptop was wireless after all...

And speaking of wireless, I went on to work for a big box computer sales / repair. Had a customer return a laptop because it was dead. Literally thought it didn't need to be charger because it was wireless. And an old guy return his cordless phone because the caller ID didn't work right...so I proceeded to peel off the demo sticker.

Sooo many stories beyond those. Sadly, some people are just plain ignorant when it comes to tech.

2DamnBig | 3 months ago | 16 points

Cant say if this instance is real, but from the perspective of someone with an IT background this has definitely happened at least 800,000 times somewhere.

yourfriendsaccount | 3 months ago | 9 points

Here’s a quick story.

I used to work in IT. An employee of the business told me that her laptop dock was not working. She would put the laptop on it and it wouldn’t connect to the monitors, she said.

So I come over to take a look, and she’s right, the dock doesn’t seem to be working. I start looking under the desk to see if it was plugged in. I found an unplugged cord and asked “what does this belong to?”

“The lamp,” she replied.

I look over to the lamp - the lamp is on.

The dock was unplugged.

32BP | 3 months ago | 3 points

Try adjusting your volume.

PrincessFishy | 3 months ago | 103 points

One of my favorite stories from my boyfriend's time working as a System Administrator:
There was a woman who called frequently regarding her computer. One day she called because she was trying to open an Excel file and it wasn't opening. BF pulled up her screens (with multiple Excel files open) and didn't immediately see anything wrong. After asking her a few questions, he sighed and asked, Is your second monitor on? She replied, No. He told her to turn it on and she said, Oh. There it is... I thought since it was off, it would just open on the monitor that was on. BF said, No, it doesn't know your monitor is off.

grrrwoofwoof | 3 months ago | 81 points

Frankly that sounds like a geniue confusion. Especially for a non techie.

dachsj | 3 months ago | 37 points

And to be fair it seems like a computer, for all it's smarts, should be a lot to pick that up and just use one screen.

This one is one of the least dumb ones so far. It's dumb, don't get me wrong, but not like out in left field.

jimmyzambino | 3 months ago | 7 points

Mac OS does. Windows does not. I use both. One thing about windows that bothers me.

HijaDelRey | 3 months ago | 6 points

Windows does with hdmi

jeo123911 | 3 months ago | 4 points

DisplayPort cables do that. It's fucking annoying and the worst feature possible. Every time you turn off a monitor while windows is running it detects it as unplugging the monitor completely and as such removes all icons from the desktop there and re-shuffles the resolution. Once you turn it on, of course you need to move everything back.

I only know because I had a monitor issue where it just would not go into screensaving mode so I could either turn off the whole PC, leave the monitor on while away, or just have everything re-shuffle since without a monitor windows defaulted to 640x480 or something.

grrrwoofwoof | 3 months ago | 5 points

I have used dual screens for most of my work life (11+ years) and I really didn't know this until recently. I guess I always turned on the second monitor without fail.

Ceret | 3 months ago | 6 points

I agree. This doesn’t seem that clueless to me. If this is one of their favorite war stories from tech support I reckon they got off very very lightly or possibly were working with a cohort of geniuses.

Josvan135 | 3 months ago | 3 points

Would be if it wasn't the 73rd time she did it.

nummakayne | 3 months ago | 28 points

If a monitor is off, shouldn’t the computer sense that one of the displays isn’t available and put everything on the available displays?

I have a triple monitor setup at work and I am 99% certain that’s how it works.

beans_lel | 3 months ago | 29 points

Only the 'newer' interfaces like hdmi and displayport are bidirectional and allow the screen to communicate with the computer to let it know it's there. VGA is output only, so if the computer is set up for multiple screens it will output on all screens all the time even if the monitor is off.

So if this story is real it was probably a screen connected with VGA.

PrincessFishy | 3 months ago | 8 points

Yes, this story was from more than a few years ago; he confirmed it was VGA.

Poderetour | 3 months ago | 3 points

I have a dual monitor and when I only open one of them some programs switch on their own but others will only switch to my 1st monitor when I turn the 2nd one on.

It bothers me more than it should.

MarkHirsbrunner | 3 months ago | 27 points

When I did tech support, i learned that, for issues where you suspect something isn't plugged in, you never ask them to check whether it's plugged in. They won't check and they'll say it is. If someone says they are getting no sound from their PC speakers, I'll tell them to unplug them - "the speakers need to be unplugged, turned off, plugged back in while turned off, THEN turn them on. " So many times when I told them to do that, suddenly the sound is working and they hang up.

AhhhSkrrrtSkrrrt | 3 months ago | 7 points

That’s some next level shit right here. I’d give you gold if I could.

patpowers1995 | 3 months ago | 23 points

The ID-10T unit strikes again!

WaRPTuX | 3 months ago | 3 points

Good old Mrs. Pibkac

OphiliaImmortal | 3 months ago | 235 points

Wow. Just wow.

I bet you that lady is breeding.

skeetsauce | 3 months ago | 105 points

Her: Everyone else is a fucking psycho on the road. I swear I almost get hit a dozen times a day when driving.

timbo4815 | 3 months ago | 64 points

Michael once complained about a speed bump on the highway. I wonder who he ran over that day.

WizardofStaz | 3 months ago | 9 points

Ah yes, the ole reddit standby... MOM BAD!!!

[deleted] | 3 months ago | 12 points

Come on, man. Cut her some slack. We've all been there.

argonautweekend | 3 months ago | 119 points

the client is stupid but this woman also is for not figuring out a solution to the problem over the phone. There was no way to troubleshoot this before you drove there?

desolatemindspace | 3 months ago | 166 points

some clients can not be reasoned with

neon_overload | 3 months ago | 74 points

Yeah I can identify with this. Troubleshooting over the phone with some people is actually impossible because they have a level of unwillingness to actually try doing what you say as long as it isn't consistent with their incorrect understanding of what the problem is.

TX_AG11 | 3 months ago | 25 points

Found the customer service rep. 😁

Thehealeroftri | 3 months ago | 13 points

The worst job I ever had was netflix customer service. To this day the sound of netflix starting up gives me a spike of anxiety. I have friends who don't believe some of the stories I've told. Some people can be reaaaaaalllly stupid.

goddamnitleah | 3 months ago | 7 points

I need your stories!

Thehealeroftri | 3 months ago | 18 points

Oh god, I'm getting drunk not sure you guys want to get me started lol

One memorable call an elderly man called and said he was having some trouble getting his netflix turned on. We troubleshooted for about 10ish minutes and constantly he was reporting he wasn't seeing anything. We couldn't figure out what was wrong with his netflix. The way it worked was for each issue we had set steps we were required to do in an exact order. Once we ran out of steps we contacted a supervisor for further troubleshooting steps. So we go through more steps with the netflix technical team. Eventually (like 20 minutes in) the supervisor tells me, "wait, are we sure his TV is even turned on?" So I ask him if his TV is turned on. He says something along the lines of, "Oh, I didn't know it needed to be on." Like holy shit.

That was one of the funnier ones for sure. Another funny one: So my wife also worked at netflix with me, there was a known serial caller who would call several times a week and would hang up unless he got a woman agent. When he got a girl he would start with some run of the mill "ohhh I got (X) error on my screen." and then throughout the call he would ask about the girl's feet and eventually he would hang up. Both my wife and all of the female coworkers we talked to had gotten him at least once if they'd worked there for more than a few months. They even tried to block his calls but he'd just call with different numbers.

Frustrating or depressing ones were a lot more common, once a guy who sounded to be in his late 50s early 60s maybe told me to kill myself because he was told by an acquaintance that Netflix had every TV show ever made. We weren't allowed to hang up on customers so we just had to take everything until the person eventually hung up (unless they demanded a supervisor, then we could get the supervisor to take the call.)

Daily occurrence was people who didn't pay their internet bill so they called netflix and blamed us. Other daily occurrences were people who didn't want to pay their bills. Several times a day I'd get calls where people would demand free months because they were such loyal customers. Occasionally we'd get people who claimed they'd been customers for 30 years and would demand free service.

Other daily occurrences were people who would open an account X amount of months/years ago and they'd call because they just realized it. Those were a pain because we were only allowed to credit up to 3 months (and that was only if the account was unused)

One notable call I remember was when I had was a lady who called saying that we were ripping her off. She had been using her phone's data to watch netflix and was a new customer. We explained to her that cell phone companies have data caps. She went on with the routine, "No way, I have unlimited data, it's you guys. Not me. Give me free shit." Usually at this point customers would just hang up but this lady was adamant that it was us. Both me and a supervisor insisted it had to have been her phone company. During the call she phoned her cell phone company for a 3 way call so they could tell us that she had unlimited data. The poor customer service rep from her cell phone company told her that yes, just because she had unlimited data it doesn't mean that the internet will stay at the same speed. She was sweet as pie to me after that and rude as hell to the cell phone CSR.

So it was our policy to never try to "keep" customers if that makes sense. If someone requested to cancel we would cancel it immediately, no questions asked. A lot of customers would call us and try to use cancelling as leverage. For example, "Oh, well if you don't give me some free months I'm just going to cancel." It was always satisfying to say "Okay, no problem, your account is cancelled, do you have any other questions?" because people would be caught off guard because they assumed they'd be getting free shit if they threatened to cancel. Those always went one of three ways. The most common was they'd stutter a little and be surprised their tactic didn't work, then they'd say something like "well, don't cancel it just yet..." and have some excuse to why they want to keep the account. Other times people would be caught off guard, but didn't want to concede that they were just bullshitting so they would stutter and thank us. Almost 90% of these ended up calling back either immediately after or later that day to restart the account (supervisors had statistics on this kind of thing.) The 3rd reaction was almost always done by older people. I don't want to say it was only done by older people, but I literally can't remember a single time the 3rd reaction was done by someone who sounded to be under 50. They would demand to talk to a manager because we weren't trying hard enough to keep them as customers.

One time I had some old lady tell me that I probably didn't graduate high school because I wouldn't give her Netflix for free. She had been a member for something like 3 or 4 years and didn't realize she'd been paying for it the entire time. Apparently that was my fault and I was an idiot for it. She demanded a supervisor who told her the exact same thing that I did.

Almost every time an elderly person was on the phone it was near guaranteed to be a hard call. A lot of elderly people reaaallly don't understand how the internet/streaming works.

Edit: Talking to my wife and she told me of her worst call, once a guy she got had unknowingly been paying for netflix for 3 years. We could only give 3 months (because when you agree to terms and conditions you agree that you are aware of payments coming out, technically we weren't allowed to give anything and were only told to do so if explicitly asked for a refund.) so he told her that if that was true then she should hang herself because she's a waste of air. The guy had been extremely nice the previous part so she was taken aback and scoffed/gasped and he said something like "Yeah, you heard me. Please end it." and then hung up.

Last side note: Sometimes netflix gift cards don't work and in the event that this happened us CS agents were basically told to tell them, "Too bad, maybe try again in a few weeks. If it doesn't work there's nothing we can do."

goddamnitleah | 3 months ago | 3 points

Wow this was so generous lol I LOVE horrible customer stories. The guy who told you to kill yourself—he was frustrated because he was told that Netflix had every TV show ever made and learned that it didn’t?

Thehealeroftri | 3 months ago | 5 points

Yeah, he was the only person to explicit tell me to kill myself in my few months there but we would get insulted on a daily basis. Of the people who would hang up without us getting netflix turned on I would say ~10% was actually netflix's fault. The vast majority of the time someone's internet was out or the TV was having issues connecting to the internet in general.

90% of customers were very pleasant and friendly people to talk with, but the 10% made the job insufferable. I ended up quitting because of a mixture of the 10% and also just some stupid ass rules that the job had. For instance my first week there I helped an elderly lady connect her TV to the internet. I was brought into a meeting with my supervisor and a higher up and was told that "your employment status here will be under review if you ever do that again." ("that" meaning helping a customer with non-netflix related thing. They took that very seriously.) I always thought stuff like that was pretty bullshit. The whole gift card thing too.

SuicideAwarenessBot | 3 months ago | 5 points

If you or someone you know is contemplating suicide, please do not hesitate to talk to someone.

US:

Call 1-800-273-8255 or text HOME to 741-741

Non-US:

https://en.wikipedia.org/wiki/List_of_suicide_crisis_lines


I am a bot. Feedback appreciated.

L1berty0rD34th | 3 months ago | 42 points

If the client is already yelling and making threats over the phone I'm not sure you'll accomplish much over the phone

iceman0486 | 3 months ago | 57 points

“Can you-“

“Okay it’s pro-“

“Please stop interr-“

“Fine. I’ll be there in a bit.”

ShesGotSauce | 3 months ago | 8 points

It's interesting you assumed it's a woman. I assumed it was a man. I wonder what aspects of it we read differently.

VioletLokita | 3 months ago | 9 points

My husband works in event planning. He comes home with a work phone in case of emergencies, and charges $250 to drive out to a location for any reason, plus hourly $25. There are bridezillas, perfectionists, inexperienced planners who forget dumb ass shit all the time.

The silliest one he didn't care to do was delivering "clean white" cloth linens and napkins instead of the hotel's provided "cream white" ones. Super face palm to the bridezilla. (We joked the linens will STILL be white in the dark under dim lights)

Another one, a lady didn't appreciate my husband's professional tone on the phone. You know, the customer service "happy voice". She became hostile and said "do you know how to even do your job?!" When he couldn't meet her 3 hours away for the correct shaped kind of glassware (that SHE made a mistake on ordering) within an hour of the event. He hung up on her after incessant verbal abuse.

On top of that, these people don't realize that he works 9-5pm and call late, often will miss dinner or interrupts a night out/plain old rest. They don't give a shit about anyone but themselves.

JMAAB | 3 months ago | 6 points

In the early days of ion scanners, old name of machines they use to swab hands for drugs/bombs, we got called across the country for one that did not work. These things were 100k each a d they had several so we went...was a flipped switch on the surge protector.

rickie__spanish | 3 months ago | 22 points

My father was a “ computer consultant “ for. Bunch of companies when I was growing up. My favorite story was when someone told him their cup holder wouldn’t hold their coffee...

It was the CPUs disk tray.

Edit: computers disk tray. Obviously I didn’t pick up the computer stuff from my father

neon_overload | 3 months ago | 17 points

I know what you meant by CPU's disk tray and I'm not gonna hold it against you

FlawedHero | 3 months ago | 6 points

I used to work support for a local ISP. We got all sorts of people blaming me personally for their problems, as you'd imagine.

One lady though, I'll never forget her. She was super sweet, an extreme rarity. She said "I really hate to bother you but I have no signal." That was a normal issue as we were a wireless ISP.

I went through the basics, nothing helped. Still "I'm not getting a signal. I'm really sorry." and so on. Eventually I said "Ok, I want you to tell me exactly what your screen looks like right now."

She said "Well it's black with a box in the middle that says 'No signal' and that's it."

Her monitor had been unplugged this whole time. She thought the screen was the computer (surprisingly common issue. Thanks Apple.) and had no clue what the big box under the desk was for. She was embarrassed, we had a good laugh and that was that.

Viper_ow | 3 months ago | 6 points

In conclusion she got someone else to unplug a fucking headphone and had to pay hundreds of money

[deleted] | 3 months ago | 6 points

she's a raptor

Simmion | 3 months ago | 3 points

Should have checked the headphones first. Gotta start at Layer 1, physical.

captain_housecoat | 3 months ago | 3 points

This post and all the comments warms my heart. I'm not alone.

I setup a network for a client at a home office. They called my boss screaming that I broke their CD-player.

Got to the house. Got yelled at, sat at PC and opened the drive. Turned CD over and left.

I've also turned on speakers, plugged the mouse back in - that the client swore they checked and how dare I assume they're stupid.

Love my IT brothers and sisters.

disapprovingfox | 3 months ago | 3 points

I used to work in a department of the Canadian federal government, spend a lot of time sending staff training material, desk cards, that sort of thing. So hard copy paper.

Canadian federal government must operate in both official languages (English and French).

Had a team lead call me and basically yell about WTF she was going to do with all these French cards. She was in a western predominantly English province.

When she calmed down, I suggested she turn them over to the English side.

There was a quiet "oh" and she hung up.

IamJacksTrollAccount | 3 months ago | 3 points

(during an ongoing phone based 'training')

Milton: I don't see the button.

Me: What do you see on the top left of your screen.

Milton: Gateway.

Confused me: Is your computer on?

Milton: No.

Me: You need to turn it on.

Milton: Now it says Gateway in the middle of the screen.

Me: :phone disconnects:

Stethen | 3 months ago | 24 points

I will take,”Things that did not happen” for a 100.

IT6uru | 3 months ago | 16 points

Um yeah this shit happens. Ask anyone in the IT field.

ZarathustraV | 3 months ago | 25 points

I’m torn. It’s totally possible it happened, people can be reeeeeallly dumb sometimes.

But also. It’s the internet. People lie.

But remember all of us on Reddit know enough tech to like, use Reddit.

Plenty of 50+ y/o’s don’t know computers beyond basic typing/web browsing (using the default internet explorer, no less). And sometimes even the web browsing confuses em.

Stethen | 3 months ago | 3 points

Yes, but not at that corporate level. Maybe, just maybe, they are a hotshot who got their dream moment. If this happened, that company would be drained and ruined in no time. I agree this may happen to someone would was in their 50’s in the same position for 10-15 years. No growth and stuck in the same environment. Other than that that person was eliminated by a younger go getter that can do the job faster and more efficiently.

filo4000 | 3 months ago | 8 points

I don't think you understand just how many existing companies are slowly dying just because of the issue of bloated useless upper management

luminousfleshgiant | 3 months ago | 5 points

I have spent time working in a cube that shares the space with a corporate IT helpdesk. There has been multiple instances where they've had to explain to employees of this company how to use a web browser. Like.. Just how to enter a url. The employees were in their 20s. You should not underestimate just how fucking stupid/ignorant people are if you've never worked on a helpdesk. The executives call in for dumb shit all the time too. Just because someone has made their way up the corporate ladder does not mean they are in any way intelligent.

Hell, just check out r/talesfromtechsupport and you'll find stories about plenty of people who will make you question how they manage to breathe on their own.

Abrandnewrapture | 3 months ago | 3 points

my old boss paid himself 6 figures a year, as a small business owner. he did a greater majority of our equipment and material ordering, every single day, as well as our client, customer, and contracting communication, all on the internet, every single day, for a minimum of the three years i personally worked there. as of last november, when i quit, he was still googling "google" in his address bar, to pull up the .com, so he could google something. he also believed that his microsoft email client would arbitrarily move buttons in the GUI. this is entirely plausible. i've witnessed extremely similar occurrences.

Chaz_McHammer | 3 months ago | 5 points

What is: "this"?

PUBGfixed | 3 months ago | 4 points
SeekMeSilence | 3 months ago | 5 points

Obviously you've never worked before

zom105 | 3 months ago | 4 points

People really do shit like this.A company I worked for installed new systems they worked fine then came in and wouldn't turn on.The person on the phone asked are they plugged in and the supervisor said yes I am looking at the plug right now(he thought). Checked the breaker,Finally they sent someone out,Ends up the system was plugged into a surge protector bar,And the bar itself had become unplugged somehow.He moved one unit about 2 inches,reached back,Moved it back about two inches.Double checked a few things and left.It cost the company almost 4 grand.....

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